Refund policy

CHANGE OF MIND

Our 30-day guarantee. If the Sovune Nudge isn't right for you, you can return it within 30 days of delivery for a refund of the product price.

To be eligible, the Nudge must be returned complete, with the charger, and in undamaged working order. Ordinary signs of use are fine — we expect you to have actually worn it.

Damage beyond normal wear is not covered by this guarantee.

Email info@sovune.com.au with your order number first. We'll confirm the return address and give you a return reference. Please don't post anything back before you have one.

Return postage is at your cost. Your refund is issued to the original payment method within 5 business days of the Nudge arriving with us and passing a condition check.

FAULTY OR NOT AS DESCRIBED

If something's wrong with it. If your Nudge is faulty, arrives damaged, or doesn't do what we said it does, contact us at info@sovune.com.au and we'll make it right.

The 30-day conditions above do not apply here. We pay the return postage, and you're entitled to a repair, replacement or refund depending on the nature of the problem.

Your Australian Consumer Law rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in our 30-day guarantee limits these rights.